Shipping policy
Shipping Policy
Thank you for choosing us! We strive to provide you with the best shopping experience possible. Below is our shipping policy outlining processing times, shipping rates, delivery estimates, and more.
Processing Time
All orders are processed within 1 to 2 business days. Orders can be shipped during weekends and holidays. If we experience a high volume of orders, processing may be delayed. We appreciate your patience!
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates vary based on your location and the shipping method selected. Typically, you can expect your order to arrive within:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. You can track your order status through the link provided in the email.
Customs, Duties, and Taxes
For international orders, please be aware that customs duties and taxes may apply. Lightfelt is not responsible for any taxes or customs applied to your order. All fees imposed during or after shipping are the responsibility of the customer. We recommend checking with your local customs office for more information.
Damages
If your order arrives damaged, please contact us immediately at [lightfelt6@gmail.com]. We will require photos of the damaged items and packaging to assist you effectively. We will work with you to resolve the issue as quickly as possible.
Thank you for your understanding and support! If you have any questions regarding our shipping policy, feel free to reach out.